Payment
Payment is due at the time of service — no exceptions.
We accept cash, PayPal, Cash App, Zelle, Venmo, and credit/debit card. Credit and debit card payments carry a 4% transaction fee. If you pay through one of the apps above and that app charges a fee, that fee is your responsibility.
Labor warranty
We warranty our labor for 30 days, provided the RV is in the same location as the service that was performed. Once a rig has been moved, elements outside our control can — and do — cause new issues, so we can't extend coverage past that point.
Parts
- We do not warranty parts directly. We support the warranty offered by the original equipment manufacturer of that part.
- We do not warranty parts or labor on customer-provided parts.
- Parts orders above $100 require a deposit in full before we place the order. Deposits are non-refundable once the order is placed.
Warranty work
If you have a warranty of any kind that will pay for some or all of a service, know that not all warranty companies pay for everything. Many won't cover the service call fee, part shipping, or your chosen deductible. Anything your warranty doesn't cover is your responsibility, payable at the time of service.
Scheduling
We work weekdays, 9–5, by appointment. Text is the fastest way to reach us. In peak summer, rigs with no working A/C and customers stranded at a park get priority.
Questions about any of this?
Ask before you book — we'd rather over-explain than surprise you on the invoice.